Shipping Policy
- Free shipping on orders $275 or more.
- $14.95 flat shipping rate on orders below $275.
Shipping is ground shipping within the US, not including insurance. You may contact us for expedited shipping options via e-mail at our_contact_address, right after you have placed your order.
Insurance (Highly recommended!)
Shipping Insurance is an optional service offered by us for a fee to cover the cost of goods shipped due to loss or damage from external causes during transit only. The fee for the service provided is non-refundable. Claims must be reported within 10 days of delivery date. Maximum one claim per order. Cost: $9.50 on orders up to $200. 5% on orders $200+.
Product Returns
At greenspabeauty.com, we stand behind our products. We strive to provide the highest quality, most-effective professional skin care products on the market. However, we understand that sometimes things just don’t work out. In order to provide the best possible service, we do accept product returns within 14 days of purchase. Please note that purchased gift certificates are not returnable.
How to Return an Item
- Review the entire Return Policy below.
- Obtain authorization to return your item by emailing us to our_contact_address. Please provide the following information:
- Your name & address item is located at
- Your phone number
- Your email address
- Receipt number
- Reason for return
- Credit card used for purchase and confirmation that credit card is still active to apply credit to
- Include all parts, pieces, printed materials, promotional items and accessories, along with the product's original packaging.
- Include a copy of your packing slip and return authorization received from us via email.
- Mail your return within 14 days of purchase to the address provided in your return authorization.
- Allow 2 weeks for your return to be processed.
Return Policy
Products are eligible for a refund if you decide you don't want the item, it didn't meet your expectations or if you have had an adverse skin reaction. Exceptions include promotional free or gift items, BOGO (Buy One, Get One) or BOGO ½ items and any other similarly priced items, and any items marked with "P" for special promotion (not regular discounts).
You will be responsible for the return mailing/shipping costs.
If you paid with a gift certificate, store credit, and/or Reward Points along with a credit card, the gift certificate, store credit and/or Reward Points will first be refunded, then your credit card will be refunded. Store credit will expire 60 days from the date of issuance.
Prior authorization is required on all returns. Any returns sent to us without a return authorization number written on the outside of the package cannot be accepted.
Returned items are subject to inspection by greenspabeauty.com staff. All parts, pieces, printed materials, promotional items, accessories and any original product packaging must be returned. Returned products may not be altered, over 50% used or damaged.
Multiple return requests for the same products are subject to review by greenspabeauty.com. We reserve the right to deny multiple refunds on products purchased and returned more than once.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer's expense or destroyed upon request.
We are not responsible for return packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.
Contact
If you have any questions, feel free to contact our friendly customer care representatives toll free via e-mail at our_contact_address. (Please note that we read our emails on Monday - Friday 9:00 a.m. – 6:00 p.m. EST.)